FAQ - NowaBlaze

Frequently Asked Questions (FAQ)

Welcome to the NowaBlaze FAQ section! Below you’ll find answers to common questions about our electric fireplaces, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out—we’re always happy to help.

What products does NowaBlaze offer?

At NowaBlaze, we specialize in high-performance electric fireplaces and electric fireboxes. Our curated collection includes wall-mounted units, inserts, and freestanding fireboxes designed to bring warmth, elegance, and efficiency into your home—without the hassle of traditional fireplaces.

How do I place an order?

Ordering from nowablaze.us is quick and secure:

Browse our product selection.
Choose the fireplace or firebox that suits your space.
Click Add to Cart.
Proceed to Checkout, where you’ll enter your shipping and payment details.
Confirm your order.

You’ll receive a confirmation email with your order summary right after purchase.

What payment methods are accepted?

We currently accept credit and debit card payments through Stripe, a secure and trusted payment processor.

All payments are securely processed and encrypted. For more, visit our Payment Methods page.

Do you offer international shipping?

Currently, we ship only within the United States. For details on delivery timeframes and future availability, please check our Shipping Policy.

How do I track my order?

Once your order ships, you’ll receive a confirmation email containing your tracking number. You can use this to follow your shipment on the carrier’s website. Additional info is available in our Shipping Policy.

What is your return and refund policy?

If you’re not fully satisfied with your purchase, you may return it within 30 days of delivery, subject to our return guidelines. Please refer to our full Return and Refund Policy for eligibility and step-by-step instructions.

What should I do if my order arrives damaged or defective?

Please contact us within 48 hours of delivery if your fireplace or firebox arrives damaged or with a defect. We’ll work with you to arrange a replacement or refund at no extra cost. Full details can be found in our Return and Refund Policy.

How long does delivery take?

Orders are typically processed in 1–2 business days. Standard shipping times are 5–7 business days, depending on your location. Tracking information will be provided once your order is on its way.

Can I cancel or modify my order after it’s placed?

If you need to cancel or make changes to your order, please contact us immediately at support@nowablaze.us. Once your order is processed, we may not be able to make changes.

Do you charge sales tax?

Yes, applicable sales tax is calculated at checkout based on your shipping address and local tax regulations.

Do you offer gift cards?

Not yet—but stay tuned! We’re working on launching gift card options in the near future.

How can I reach customer support?

We’re here to help with product questions, order support, or anything else.

📧 Email: support@nowablaze.us
📞 Phone: +1 (505) 738-3245
📍 Address: 2853 NM 14, Cerrillos, NM 87010, USA
🕗 Business Hours: Monday to Friday, 8:00 AM – 5:00 PM

Helpful Links:

Thank you for choosing NowaBlaze—bringing warmth, style, and simplicity to your home.