Description
Specifications:
Insert Dimensions: 23.6″W x 8.5″D x 20″H
Weight: 18 lbs.
Remote Control: Included
BTU’s: 5200
Features:
5200 BTUs, 23″ 3D Infrared Quartz Electric Fireplace Insert with Safer Plug™ and Safer Sensor™. Patent pending 3D flame effect technology offers a layered flame effect to create a realistic fire with five adjustable brightness and speed settings.
The infrared quartz heat helps to maintain the natural humidity in the air, resulting in moist, comfortable heat without drying out the room’s air. Providing supplemental zone heating for a large room and showcasing stunning flame effects, this electric fireplace is sure to create a welcoming environment. Patent pending 3D flame effect technology offers a layered flame effect to create a truly realistic fire experience. The customizable 3D flame effect technology offers 125 selectable effect options to create your ideal fire, displayed on a realistic log set and ember bed. Five flame speed settings allow you to adjust from a fast roaring fire down to a gentle flickering flame, while five adjustable brightness settings allow you to select the perfect fire display for any occasion.
Use this fireplace worry-free as it is equipped with patent pending Safer Plug™ and Safer Sensor™ fire prevention technology. Safer Plug™ continuously monitors the temperature of the plug, and will turn off automatically if overheating occurs. Safer Sensor™ fire prevention technology alerts you when the heater is obstructed and will automatically shut off to prevent damage. This insert powers the LED lights on compatible TV stands and mantels.
Shipping Policy
At NowaBlaze, we take pride in delivering premium electric fireplaces and fireboxes safely and efficiently across the United States. This policy explains how we process and ship your orders, including estimated delivery times, shipping limitations, and what to expect from the moment you order to the moment it arrives.
Shipping Locations
- We currently ship to all 50 U.S. states.
- At this time, we do not offer international shipping.
- We are unable to deliver to U.S. territories (including Puerto Rico), APO/FPO military addresses, or P.O. boxes.
Shipping Fees
- Standard shipping is free on all orders within the continental U.S.
- Orders to Alaska or Hawaii may include an additional shipping charge, calculated at checkout.
Shipping Methods and Timelines
We ship via reliable carriers including FedEx, UPS, and regional freight partners.
Orders are typically processed within 1–2 business days.
Transit times generally range from 3–5 business days, depending on your location.
Most orders will arrive within 4–7 business days from the date of purchase (excluding weekends and federal holidays).
For custom products, fulfillment will not exceed 14 business days, in accordance with platform requirements.
Order Tracking
Once your order ships, you’ll receive an email with:
- A tracking number
- A direct tracking link
- An estimated delivery date
You can also track your order via our Order Status page at nowablaze.us.
Delivery Information
- A signature may be required for high-value or freight shipments.
- Large items such as fireplace inserts or mantel kits may be delivered via freight carrier with scheduled delivery windows.
- If a delivery is missed, the carrier may attempt up to 3 times or require you to collect the item from a local depot.
Shipping Issues
Lost Packages
If your tracking number hasn’t updated in 5 or more business days, or if your order is marked “delivered” but you haven’t received it, contact us at support@nowablaze.us. We’ll investigate and, if needed, send a replacement at no charge.
Damaged Shipments
If your item arrives damaged:
- If the damage is visible, refuse delivery and notify us immediately
- If damage is discovered after delivery, contact us within 48 hours and provide photos
We’ll replace or refund the item after reviewing the claim.
Incorrect or Missing Items
If something is missing or incorrect in your shipment, notify us within 7 days of delivery and we’ll make it right as quickly as possible.
Modifications and Cancellations
- To modify your order, contact us before it ships.
- Orders can be canceled for a full refund if they haven’t shipped yet.
- Shipped orders can be returned under our Return and Refund Policy.
Delivery Delays
Weather disruptions, carrier backlogs, and holiday volumes may occasionally cause delays. If we become aware of a delay affecting your order, we’ll update you with the latest information.
Sustainable Shipping
We believe in responsible business. NowaBlaze uses eco-conscious packaging materials and partners with carriers working to lower environmental impact. Your order will arrive securely packaged—with minimal waste.
Customer Support
Have questions about your delivery?
📧 Email: support@nowablaze.us
📞 Phone: +1 (505) 738-3245
📍 Address: 2853 NM 14, Cerrillos, NM 87010, USA
🕒 Business Hours: Monday to Friday, 8:00 AM – 5:00 PM
Policy Updates
We may update this policy to reflect changes in shipping carriers or fulfillment practices. The most recent version will always be available on this page. Any changes will not affect orders already placed.
For additional information, please review:
Return and Refund Policy
At NowaBlaze, your satisfaction is our top priority. If you’re not completely pleased with your purchase, we’re here to ensure a clear and hassle-free return and refund process. This policy covers all purchases made through Nowablaze.us and respects your consumer rights, including the right to withdraw.
1. General Information
This Return and Refund Policy is part of our overall Terms & Conditions and should be reviewed alongside our Privacy and Shipping policies. By purchasing from Nowablaze.us, you agree to abide by the terms set forth below.
2. Eligibility for Returns
2.1 Return Window
You may return qualifying products within 30 days from the date you receive them. This timeframe satisfies the minimum 14-day return period required by law. After 30 days, we are unable to accept returns or offer refunds.
2.2 Right to Cancel (Withdrawal)
Consumers are entitled to withdraw from their purchase within 14 days of receiving their order—no explanation needed.
To initiate your withdrawal, you may reach out to us via:
2.3 Return Conditions
To qualify for a refund, items must be:
- In the original condition as received
- Unused and in their original packaging
- Free from damage, stains, or excessive wear
- Accompanied by all manuals, accessories, and included items
2.4 Items Not Eligible for Return
The following items cannot be returned:
- Customized or personalized products
Not sure if your item qualifies? Contact our support team for clarification.
3. How to Return an Item
3.1 Return Initiation
To begin your return, please:
Be sure to include your order number, contact details, and reason for return.
3.2 Return Shipping Address
All returns must be sent to:
- 2853 NM 14, Cerrillos, NM 87010, USA
3.3 Packaging Guidelines
Please pack items securely using the original packaging if available. Include all parts, manuals, and any bonus items.
3.4 Shipping Costs for Returns
- If the return is due to a mistake on our part (such as a defective or incorrect item), we’ll send you a prepaid return label.
- If the return is for any other reason, you are responsible for the return shipping. We suggest using a trackable service with insurance.
4. Refund Information
4.1 Refund Method
Refunds will be issued to the original payment method used during checkout. We do not offer store credit.
4.2 Processing Time
Once we receive and inspect the returned item, your refund will be processed within 3–5 business days. Please allow extra time for your bank to complete the refund transaction.
4.3 Full Refunds
You are eligible for a full refund (including applicable taxes and shipping) if:
- The item is returned within 30 days
- It arrives in original, unused condition
- It meets the criteria outlined in this policy
4.4 Partial Refunds
Partial refunds may be applied if:
- The item is used or damaged
- Parts, packaging, or included items are missing
5. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original product and place a new order through our site.
6. Items That Are Damaged or Defective
6.1 Shipping Damage
If your order arrives damaged, contact us within 48 hours of delivery. We will either replace the item or issue a full refund at no additional cost.
6.2 Manufacturing Defects
If your item is defective, let us know within the 30-day return period. We’ll provide a prepaid return label and offer you a replacement or a full refund.
7. Refund Delays or Issues
If you haven’t received your refund after the expected timeframe:
- Check your payment method or bank
- Contact your payment provider
- If needed, email us at support@nowablaze.us for assistance
8. Gifts
If the item was marked as a gift at purchase, the refund will go to the original buyer’s payment method. We do not issue store credit for gift returns.
9. Special Return Cases
9.1 Bulk Orders
If your purchase includes 5 or more units of the same item, please reach out for custom return instructions.
9.2 Customized Items
Custom or personalized products are non-returnable, unless they arrive defective or damaged.
9.3 Promotional Bundles
Returns of bundled or promotional items may have different conditions. Refer to the specific promo terms or reach out to our support team.
10. Restocking Fees
We do not charge restocking fees for eligible returns made within the 30-day return window.
11. Contact Information
If you need help with your return or have any questions, contact us:
- Email: support@nowablaze.us
- Phone: +1 (505) 738-3245
- Address: 2853 NM 14, Cerrillos, NM 87010, USA
- Hours: Monday–Friday, 8:00 AM to 5:00 PM
You can also reach us through our Contact Page.
12. Policy Updates
We reserve the right to update this Return and Refund Policy at any time. Updates will be published on this page with the latest revision date. Changes will not impact returns already in process.
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