Return And Refund Policy

At NowaBlaze, your satisfaction is our top priority. If you’re not completely pleased with your purchase, we’re here to ensure a clear and hassle-free return and refund process. This policy covers all purchases made through Nowablaze.us and respects your consumer rights, including the right to withdraw.

1. General Information

This Return and Refund Policy is part of our overall Terms & Conditions and should be reviewed alongside our Privacy and Shipping policies. By purchasing from Nowablaze.us, you agree to abide by the terms set forth below.

2. Eligibility for Returns

2.1 Return Window
You may return qualifying products within 30 days from the date you receive them. This timeframe satisfies the minimum 14-day return period required by law. After 30 days, we are unable to accept returns or offer refunds.

2.2 Right to Cancel (Withdrawal)
Consumers are entitled to withdraw from their purchase within 14 days of receiving their order—no explanation needed.

To initiate your withdrawal, you may reach out to us via:

Email: support@nowablaze.us
Phone: +1 (505) 738-3245
Or use the contact form on our Contact Us page.

2.3 Return Conditions
To qualify for a refund, items must be:

In the original condition as received
Unused and in their original packaging
Free from damage, stains, or excessive wear
Accompanied by all manuals, accessories, and included items

2.4 Items Not Eligible for Return
The following items cannot be returned:

Customized or personalized products

Not sure if your item qualifies? Contact our support team for clarification.

3. How to Return an Item

3.1 Return Initiation
To begin your return, please:

Email us at support@nowablaze.us
Or call our team at +1 (505) 738-3245

Be sure to include your order number, contact details, and reason for return.

3.2 Return Shipping Address
All returns must be sent to:

2853 NM 14, Cerrillos, NM 87010, USA

3.3 Packaging Guidelines
Please pack items securely using the original packaging if available. Include all parts, manuals, and any bonus items.

3.4 Shipping Costs for Returns

If the return is due to a mistake on our part (such as a defective or incorrect item), we’ll send you a prepaid return label.
If the return is for any other reason, you are responsible for the return shipping. We suggest using a trackable service with insurance.

4. Refund Information

4.1 Refund Method
Refunds will be issued to the original payment method used during checkout. We do not offer store credit.

4.2 Processing Time
Once we receive and inspect the returned item, your refund will be processed within 3–5 business days. Please allow extra time for your bank to complete the refund transaction.

4.3 Full Refunds
You are eligible for a full refund (including applicable taxes and shipping) if:

The item is returned within 30 days
It arrives in original, unused condition
It meets the criteria outlined in this policy

4.4 Partial Refunds
Partial refunds may be applied if:

The item is used or damaged
Parts, packaging, or included items are missing

5. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original product and place a new order through our site.

6. Items That Are Damaged or Defective

6.1 Shipping Damage
If your order arrives damaged, contact us within 48 hours of delivery. We will either replace the item or issue a full refund at no additional cost.

6.2 Manufacturing Defects
If your item is defective, let us know within the 30-day return period. We’ll provide a prepaid return label and offer you a replacement or a full refund.

7. Refund Delays or Issues

If you haven’t received your refund after the expected timeframe:

Check your payment method or bank
Contact your payment provider
If needed, email us at support@nowablaze.us for assistance

8. Gifts

If the item was marked as a gift at purchase, the refund will go to the original buyer’s payment method. We do not issue store credit for gift returns.

9. Special Return Cases

9.1 Bulk Orders
If your purchase includes 5 or more units of the same item, please reach out for custom return instructions.

9.2 Customized Items
Custom or personalized products are non-returnable, unless they arrive defective or damaged.

9.3 Promotional Bundles
Returns of bundled or promotional items may have different conditions. Refer to the specific promo terms or reach out to our support team.

10. Restocking Fees

We do not charge restocking fees for eligible returns made within the 30-day return window.

11. Contact Information

If you need help with your return or have any questions, contact us:

Email: support@nowablaze.us
Phone: +1 (505) 738-3245
Address: 2853 NM 14, Cerrillos, NM 87010, USA
Hours: Monday–Friday, 8:00 AM to 5:00 PM
You can also reach us through our Contact Page.

12. Policy Updates

We reserve the right to update this Return and Refund Policy at any time. Updates will be published on this page with the latest revision date. Changes will not impact returns already in process.