Shipping Policy - NowaBlaze

At NowaBlaze, we take pride in delivering premium electric fireplaces and fireboxes safely and efficiently across the United States. This policy explains how we process and ship your orders, including estimated delivery times, shipping limitations, and what to expect from the moment you order to the moment it arrives.

Shipping Locations

We currently ship to all 50 U.S. states.
At this time, we do not offer international shipping.
We are unable to deliver to U.S. territories (including Puerto Rico), APO/FPO military addresses, or P.O. boxes.

Shipping Fees

Standard shipping is free on all orders within the continental U.S.
Orders to Alaska or Hawaii may include an additional shipping charge, calculated at checkout.

Shipping Methods and Timelines

We ship via reliable carriers including FedEx, UPS, and regional freight partners.

Orders are typically processed within 1–2 business days.

Transit times generally range from 3–5 business days, depending on your location.

Most orders will arrive within 4–7 business days from the date of purchase (excluding weekends and federal holidays).

For custom products, fulfillment will not exceed 14 business days, in accordance with platform requirements.

Order Tracking

Once your order ships, you’ll receive an email with:

A tracking number
A direct tracking link
An estimated delivery date

You can also track your order via our Order Status page at nowablaze.us.

Delivery Information

A signature may be required for high-value or freight shipments.
Large items such as fireplace inserts or mantel kits may be delivered via freight carrier with scheduled delivery windows.
If a delivery is missed, the carrier may attempt up to 3 times or require you to collect the item from a local depot.

Shipping Issues

Lost Packages

If your tracking number hasn’t updated in 5 or more business days, or if your order is marked “delivered” but you haven’t received it, contact us at support@nowablaze.us. We’ll investigate and, if needed, send a replacement at no charge.

Damaged Shipments

If your item arrives damaged:

If the damage is visible, refuse delivery and notify us immediately
If damage is discovered after delivery, contact us within 48 hours and provide photos

We’ll replace or refund the item after reviewing the claim.

Incorrect or Missing Items

If something is missing or incorrect in your shipment, notify us within 7 days of delivery and we’ll make it right as quickly as possible.

Modifications and Cancellations

To modify your order, contact us before it ships.
Orders can be canceled for a full refund if they haven’t shipped yet.
Shipped orders can be returned under our Return and Refund Policy.

Delivery Delays

Weather disruptions, carrier backlogs, and holiday volumes may occasionally cause delays. If we become aware of a delay affecting your order, we’ll update you with the latest information.

Sustainable Shipping

We believe in responsible business. NowaBlaze uses eco-conscious packaging materials and partners with carriers working to lower environmental impact. Your order will arrive securely packaged—with minimal waste.

Customer Support

Have questions about your delivery?

📧 Email: support@nowablaze.us
📞 Phone: +1 (505) 738-3245
📍 Address: 2853 NM 14, Cerrillos, NM 87010, USA
🕒 Business Hours: Monday to Friday, 8:00 AM – 5:00 PM

Policy Updates

We may update this policy to reflect changes in shipping carriers or fulfillment practices. The most recent version will always be available on this page. Any changes will not affect orders already placed.

For additional information, please review: